Actions

Topics: Actions

Read various articles about promotions such as call groups, IVRs and how these can be part of your dial plan.

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Call Groups

Conference rooms

Interactive Voice Response (IVR)

The Reception Console (TRC)

An IVR example

Voicemail

Automatic call distribution – ACD -(for admins)

Call me back (CMB)

Click&GO ACD configuration (for admins)

Switches

Queue Callback

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