The six value-propositions of the Axeos cloud-PBX

Easy start & you

  • No installation headaches
  • Ready in a few clicks
  • Easy customisation per user
  • Auto-provisioning of SIP-and softphones

How?

With your internet IP-address your Axeos cloud-PBX is just a few clicks away from being fully operational. Customizing the configuration per user within the configuration tool is easy, clear and user-friendly. Within the Axeos cloud-PBX both SIP-phones and soft-phones are auto-provisioning as soon as they are plugged in or activated on the network.

Management & you

  • Quick anticipation on changes
  • Use of internal or external resources
  • Choose your own profile
  • Easy adjusting to the organization needs
  • High availability
  • Secure
  • In trusted hands of your ICT-partner

How?

Management&Control module

  • Separate portal offering a simplified end-user interface
  • Through its layered hierarchy it is easy to set up, configure and manage sub-PBX’s within your cloud-PBX
  • Manage license and license options
  • Manage all virtual servers the cloud-PBX is running on
  • Easily in-or outsource the management of the cloud-PBX
  • Manage performance and costs; supports the use of GSM-dialers and other providers of fixed and mobile telephony
  • Manage firmware and firmware upgrades
  • Enables processing of changes in bulk
  • User-friendly facilitating in moves, adds and changes within the cloud-PBX-configuration
  • User-friendly facilitating in moves, adds and changes of template defined defaults for passwords, firewall etc.
  • Collect and show reports on billing data per cloud-PBX to staff and to end-users
  • Audit reports to show who has done what actions from which IP address

Intelligent profiling

  • You can set profiles that pre-sets the menu your customer can see or edit
  • Make multiple profiles for your own staff or support desk or customer
  • Hide-options to protect valuable information in your SIP trunk setting, firewall etc.
  • For cost-control-purposes profiles can be based on cost-related routing (destinations, call-duration, time-dependent, etc)

Great support

  • Great support will be supplied by your trusted reseller
  • The reseller may trust on the skilled support-team of Axeos for back-up and 2nd line support

Collaboration & you

  • Optimized use of client information
  • No complicated third-party system integration
  • Fully supports and integrates cell phones
  • Conferencing anywhere
  • Easy use of Outlook with open plugins
  • Voicemail to e-mail
  • Fax to e-mail

How?

Fixed-mobile solutions

  • All cell phones that are registered as a SIP-phone within the cloud-PBX can operate as if it were a desk-phone
  • All cloud-PBX-features and profile is available to the user even (video-) conferencing services
  • Freedom of choice: the cloud-PBX will be operational independent your preferred supplier for mobile and fixed telephony

Windows and MAC desktop CRM connectors

  • Let the cloud PBX communicate with any application server in your company using common industry standards
  • Create powerful call center tools for management and monitoring
  • Enables screen pop-ups from your CRM or database
  • Pre-configured for common applications like Salesforce, Exact, medical/care CRM packages
  • Click to dial from any windows application
  • Click to dial from your browser
  • Dial from outlook
  • Voicemail to email
  • Fax to email

Conferencing

  • Fully and direct supports conferencing from any phone or party extension.
  • Fully supports video-conferencing
  • Video-conferencing and outlook can be fully integrated
  • Availability of conference-rooms; your conference can easily be upgraded with online document-sharing and presentation-tools

Flexibility & you

  • Fully supports flexible workforce
  • Availability of all features anywhere
  • Fully supports multi-tenant
  • Easy integratie with third-party resources
  • Numerous popssibilities for switchen and routing

How?

Hotdesking

  • Let your people log on to their phone and PBX anytime, anywhere
  • While being logged in on any phone, all your PBX features and settings are available
  • The receptionist post has one view on the status of your phone
  • All employees have access to both their own as the company phonebook

Smart call-routing

  • Flexible and vast amount of call routing options are available, which can be grouped in a routine in order to re-use or make complex routing possible
  • The call routing options are available in all sections where routing is needed like IVR, for local extensions and can be:
  • Time-based
  • Condition-based
  • Based on caller-ID (phone-number, account-number, ticket-number etc)
  • Based on individual switching-rules
  • Based on external input
  • Routing to specific in-house or outsourced call pick up groups
  • Status-based: Do not disturb (DND), in queue, forwarded, etc
  • Or a windows application based call

Smart switching

  • Powerful tool that can be compared to the good old night switch, though with many more capabilities like schedule-based switching to who is on duty
  • Link custom sounds to as switch to inform callers about the options
  • office: automatically switch on emergency calling when all agents are busy
  • Remotely (dialing, web or based on conditions) switch on/off where you want your personal calls to go to
  • Use time to automatically re-route calls and change at will via the web when your plans change
  • Automate call duty for service staff, automatically change who is on duty no need for your customer to decide who to call, the PBX does that
  • Forwarding of a party extension number to a pre-selected hunt-group
  • (Anonymous) blocking of selected callerID’s.
  • Blocking of or forwarding to selected numbers based on callerID
  • Input-dependent switching through the keypad of the phone (account-number, service-ticket, pincode, etc.
  • There is an unlimited amount of switches to define

Multi-tenant

  • Within your company or office building you can make a separation as of there are multiple tenants or merge multiple tenants to one
  • provide enhanced PBX services for shared office buildings,
  • for full blown large tenants, single-sided or multi-sided, with several subsidiaries or departments you simply provide their own dedicated virtual PBX
  • They will all work together as one or independently without any loss of features

Access & you

  • Improved customer-satisfaction
  • Optimization of resources
  • Cost-reduction
  • Image-improvement
  • Extended supervisor-tools
  • Easy access to all client-information

How?

Receptionist module

  • The receptionist module can be shared with many persons.
  • Receptions staff can work from any location when and where they want
  • and share the same view of the inbound call traffic and grab calls from your busy colleagues on the fly
  • It even looks the same for fixed-mobile call solutions (GSM as PBX phone).
  • While waiting Music on Hold (USB, CD, online radio etc) can be differentiated per caller-profile (local, national, international, mobile, client-ID, etc)

Call center/ACD

  • Up to 200 agents can log-in from wherever they are
  • Allowing multiple ACD-groups within one cloud-PBX
  • All ACD-groups can be configured with a independent set of routing, switching, conditions, CRM-interfaces, reports, etc
  • Agents can be logged-in on multiple ACD-groups
  • ACD-groups can be selected through the menu in the IVR or can have a direct-access.
  • Extended reporting-module per ACD-group and for the full contact center available to one or more supervisors (call pick-up-time, call-duration, abandoned calls, etc per agent and queue)
  • Performance of the ACD-group can be presented through the wall-display-output
  • Extended recording-features for training and coaching purposes
  • Multiple options for interfaces with CRM-, online, office and other applications
  • Allow internal call transfer including prioritized call in front of queue
  • Automate dialing via PBX API or CRM plugin
  • Combine Call-me-back function into queue
  • Screen-pop-ups with CRM-input based on the callerID

Continuity & you

  • Data storage in trusted hands
  • Recorded calls easy accessible
  • Future-proof with HTML5 and IPv6
  • Highly secured against hacking
  • Login anywhere
  • Storage of all information and settings

How?

Data storage

  • Unattended automated call recording
  • Automatically spool recording to external server for long-term storage
  • Ad-hoc recording for recording of a single call on the fly
  • Storage of call-records in the cloud depending on number of calls and storage-duration
  • Calls through the call center can be supervised near real-time and can be logged for training-purposes
  • Extended tools for storing call detail records both on an external server as in the cloud for cost-allocation-purposes, tracking call-destinations, etc

Innovation

  • As a characteristic for cloud-services your cloud-PBX always runs on the latest fully tested version and all updates are provided without any extra costs
  • This cloud-PBX fully supports IPv6; with this IPv4-standard limitations imposed by other providers will not hold you back
  • All networking features with IPv4 and/or IPv6 will be available to you.
  • Enhanced HTML5 web-based user interface
  • Provides advanced user-interface features as drag&drop
  • Consistent look & feel
  • Great user experience as if it is a native desktop application
  • Features access anytime anywhere

Security

  • The cloud-PBX provides a built-in firewall
  • Each PBX has its own network stack allowing for their own access-lists. No need for complex work, you can maintain it yourself or your support staff. Rules can be applied per department or subsidiary.
  • Support each customer with their own security policies
  • The abuse prevention module protects against brute force attacks on SIP and on SSH

Benefits of Axeos

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