The Agent’s Dashboard
Users who are also agent in one or more call queues can monitor their queue(s) in My Settings/ACD. You can manage your own status and check the status of the other agents.
Use one of the three different buttons to change your status in the call queue:
- Start – set status to enabled.
- Pause – change status to ‘pause’ for a queue
- Stop – change status to ‘disable’ for a queue
Agents can also use PBX feature codes to pause and unpause:
∗83to pause agent in all queues
∗84to un-pause agent in all queues