These settings control the functions available via the phone dial pad. Some phones have their own default that may conflict. You can change it here if you do not want to change the phone defaults.

Feature code list

#72 One touch park call (check your dial plan options if this does not work)
** Call pickup prefix
*21 Anonymous call prefix
*68 Attended transfer (check your dial plan options if this does not work)
*69 Blind (cold) transfer (check your dial plan options if this does not work)
*70 Set call waiting
*71 Cancel call waiting
*72 Set call forward
*73 Cancel call forward
*75 Call pickup prefix (alternative)
*77 Record a sound
*78 Set DND (do not disturb)
*79 Clear DND
*8 Pickup a call from a pickup group. Please note that pickup groups and grab groups are not the same. Using the grab groups allows you to grab a call from the web interface (Mysettings/calls) where the pickup group (set in Communication/Phones) allows you to pickup a call using *8 from your phone.
*81 Hot desk user login
*82 Hot desk logout
*83 Pause ACD agent in all queues
*84 Unpause ACD agent in all queues
*98 Voicemail (press 0 topause, # to forward, * to rewind)
*99 Play a recorded sound back
88299 ENUM call prefix

Most of these features are self explanatory. Please be aware of the difference between ** and *8 feature codes:

• ** is used when you want to pick up a specific ringing phone. For example dial **201 on your phone would pick up phone 201 if that is ringing. Please note that for this feature to work your inbound dial plan must use local extensions as actions. Eg. when you directly call a voip phone call pickup will not work.
• *8 is a call pickup group. it would pick up phone 201 as well, if the user and the related to the ringing phone are in the same call pickup group. This setting is controlled in pickup group in tab phones and cannot be assigned to Phones/SIP login.

Also note that this does not work on calls that come in through an ACD.

CallerID policy

You can set the Caller ID in Phones and in Users with the following order of priority:

• trunk CallerID
• IP phone CallerID (if set this will overrule the value set in trunk)
• Phone User CallerID (if set will this overrule the value in IP phone)

Please note that when a user has set a call forward to a mobile phone, the pbx trunk phone number will be displayed. This is intentional behaviour as external SIP providers may refuse calls when the PBX keeps the caller-id of an external incoming call when forwarding it outbound.  When setting a call forward, the default trunk will be used to dial out. If you have multiple outbound trunks and you wish to force a different outbound trunk, e.g. for billing or caller-id purposes, you should use the trunk prefix to achieve this.