Continuity & you
Data storage in trusted hands
Recorded calls easy accessible
Future-proof met HTML5 en IPv6
Highly secured against hacking
Login anywhere
Storage of all information and settings
Continuity & you
Unattended automated call recording
Automatically spool recording to external server for long-term storage
Ad-hoc recording for recording of a single call on the fly
Storage of call-records in the cloud depending on number of calls and storage-duration
Calls through the call center can be supervised near real-time and can be logged for training-purposes
Extended tools for storing call detail records both on an external server as in the cloud for cost-allocation-purposes, tracking call-destinations, etc
As a characteristic for cloud-services your cloud-PBX always runs on the latest fully tested version and all updates are provided without any extra costs
This cloud-PBX fully supports IPv6; with this IPv4-standard limitations imposed by other providers will not hold you back
All networking features with IPv4 and/or IPv6 will be available to you
Enhanced HTML5 web-based user interface
Provides advanced user-interface features as drag&drop
Consistent look & feel
Great user experience as if it is a native desktop application
Features access anytime anywhere
The cloud-PBX provides a built-in firewall
Each PBX has its own network stack allowing for their own access-lists. No need for complex work, you can maintain it yourself or your support staff. Rules can be applied per department or subsidiary
Support each customer with their own security policies
The abuse prevention module protects against brute force attacks on SIP and on SSH
Easy start & you
No installation headaches
Ready in a few clicks
Easy customisation per user
Auto-provisioning of SIP-and softphones
Easy start & you
With your internet IP-address your Axeos cloud-PBX is just a few clicks away from being fully operational. Customizing the configuration per user within the configuration tool is easy, clear and user-friendly. Within the Axeos cloud-PBX both SIP-phones and soft-phones are auto-provisioning as soon as they are plugged in or activated on the network.
Management & you
Quick anticipation on changes
Use of internal or external resources
Choose your own profile
Easy adjusting to the organization needs
High availability & secure
In trusted hands of your ICT-partner
Management & you
Separate portal offering a simplified end-user interface
Through its layered hierarchy it is easy to set up, configure and manage sub-PBX’s within your cloud-PBX
Manage license and license options
Manage all virtual servers the cloud-PBX is running on
Easily in-or outsource the management of the cloud-PBX
Manage performance and costs; supports the use of GSM-dialers and other providers of fixed and mobile telephony
Manage firmware and firmware upgrades
Enables processing of changes in bulk
User-friendly facilitating in moves, adds and changes within the cloud-PBX-configuration
User-friendly facilitating in moves, adds and changes of template defined defaults for passwords, firewall etc.
Collect and show reports on billing data per cloud-PBX to staff and to end-users
Audit reports to show who has done what actions from which IP address
You can set profiles that pre-sets the menu your customer can see or edit
Make multiple profiles for your own staff or support desk or customer
Hide-options to protect valuable information in your SIP trunk setting, firewall etc.
For cost-control-purposes profiles can be based on cost-related routing (destinations, call-duration, time-dependent, etc)
Great support will be supplied by your trusted reseller
The reseller may trust on the skilled support-team of Axeos for back-up and 2nd line support
Access & you
Improved customer-satisfaction
Optimization of resources
Cost-reduction
Image-improvement
Extended supervisor-tools
Easy access to all client-information
Access & you
The receptionist module can be shared with many persons
Receptions staff can work from any location when and where they want and share the same view of the inbound call traffic and grab calls from your busy colleagues on the fly
It even looks the same for fixed-mobile call solutions (GSM as PBX phone)
While waiting Music on Hold (USB, CD, online radio etc) can be differentiated per caller-profile (local, national, international, mobile, client-ID, etc)
Up to 200 agents can log-in from wherever they are
Allowing multiple ACD-groups within one cloud-PBX
All ACD-groups can be configured with a independent set of routing, switching, conditions, CRM-interfaces, reports, etc
Agents can be logged-in on multiple ACD-groups
ACD-groups can be selected through the menu in the IVR or can have a direct-access
Extended reporting-module per ACD-group and for the full contact center available to one or more supervisors (call pick-up-time, call-duration, abandoned calls, etc per agent and queue)
Performance of the ACD-group can be presented through the wall-display-output
Extended recording-features for training and coaching purposes
Multiple options for interfaces with CRM-, online, office and other applications
Allow internal call transfer including prioritized call in front of queue
Automate dialing via PBX API or CRM plugin
Combine Call-me-back function into queue
Screen-pop-ups with CRM-input based on the callerID
Flexibility & you
Fully supports flexible workforce
Availability of all features anywhere
Easy integratie with third-party resources
Numerous popssibilities for switchen and routing
Flexibility & you
Let your people log on to their phone and PBX anytime, anywhere
While being logged in on any phone, all your PBX features and settings are available
The receptionist post has one view on the status of your phone
All employees have access to both their own as the company phonebook
Flexible and vast amount of call routing options are available, which can be grouped in a routine in order to re-use or make complex routing possible
The call routing options are available in all sections where routing is needed like IVR, for local extensions and can be:
- Time-based
- Condition-based
- Based on caller-ID (phone-number, account-number, ticket-number etc)
- Based on individual switching-rules
- Based on external input
- Routing to specific in-house or outsourced call pick up groups
- Status-based: Do not disturb (DND), in queue, forwarded, etc
- Or a windows application based call
Powerful tool that can be compared to the good old night switch, though with many more capabilities like schedule-based switching to who is on duty
Link custom sounds to as switch to inform callers about the options
Office: automatically switch on emergency calling when all agents are busy
Remotely (dialing, web or based on conditions) switch on/off where you want your personal calls to go to
Use time to automatically re-route calls and change at will via the web when your plans change
Automate call duty for service staff, automatically change who is on duty no need for your customer to decide who to call, the PBX does that
Forwarding of a party extension number to a pre-selected hunt-group
(Anonymous) blocking of selected callerID’s
Blocking of or forwarding to selected numbers based on callerID
Input-dependent switching through the keypad of the phone (account-number, service-ticket, pincode, etc.
There is an unlimited amount of switches to define
Within your company or office building you can make a separation as of there are multiple tenants or merge multiple tenants to one
Provide enhanced PBX services for shared office buildings,
For full blown large tenants, single-sided or multi-sided, with several subsidiaries or departments you simply provide their own dedicated virtual PBX
They will all work together as one or independently without any loss of features
Collaboration & you
Optimized use of client information
No complicated third-party system integration
Fully supports and integrates cell phones
Conferencing anywhere
Easy use of Outlook with open plugins
Voicemail or fax to e-mail
Goede samenwerking
Smartphone as replacement, or in addition to office chair
All functionality of pbx is available
Freedom of choice: works with existing contracts at mobile operators
Connect the cloud PBX to any application on Windows and Mac
Create powerful customer contact centres with management and reporting tools through our free API
Desktop app with call-popups
Click-to-dial from any application
Call from the browser
Voicemail to e-mail
Fax to e-mail
Continuïteit en innovatie
Data in vertrouwde handen
Veilige toegang tot gespreksdata
Future-proof met HTML5 en IPv6
Optimale beveiliging tegen hackers
Inloggen vanaf iedere locatie
Alle data en instellingen opgeslagen
Simpel en snel starten
Geen installatie gedoe
Klaar in enkele stappen
Makkelijk aan te passen
Automatische configuratie
Eenvoudig te beheren
Snelle anticipatie op verandering
Interne of externe aansluitingen
Kies uw eigen profiel
Snel aangepast op uw organisatie
Hoge beschikbaarheid
Veilig en in betrouwbare handen
Altijd en overal toegang
Hoge klanttevredenheid
Optimalisatie van tijd en middelen
Kostendrukkend
Professionele uitstraling
Uitgebreide beheerfuncties
Overal toegang tot klantinformatie
Flexibel en multi-inzetbaar
Flexibele werkplekken
Alle functies op alle werkplekken
Integratie van externe software
Talloze mogelijkheden om gesprekken te routeren en te schakelen
Goede samenwerking
Optimaal voor klantinformatie
Geen complexe software integraties
Volledige smartphone ondersteuning
Overal op afstand vergaderen
Gebruik van outlook e.d. met plugins
Fax naar e-mail
Simpel en snel starten
Geen installatie gedoe
Klaar in enkele stappen
Makkelijk aan te passen
Automatische configuratie
Eenvoudig te beheren
Snelle anticipatie op verandering
Interne of externe aansluitingen
Kies uw eigen profiel
Snel aangepast op uw organisatie
Hoge beschikbaarheid
Veilig en in betrouwbare handen
Goede samenwerking
Optimaal voor klantinformatie
Geen complexe software integraties
Volledige smartphone ondersteuning
Overal op afstand vergaderen
Gebruik van outlook e.d. met plugins
Fax naar e-mail
Flexibel en multi-inzetbaar
Flexibele werkplekken
Alle functies op alle werkplekken
Integratie van externe software
Talloze mogelijkheden om gesprekken te routeren en te schakelen
Altijd en overal toegang
Hoge klanttevredenheid
Optimalisatie van tijd en middelen
Kostendrukkend
Professionele uitstraling
Uitgebreide beheerfuncties
Overal toegang tot klantinformatie
Continuïteit en innovatie
Data in vertrouwde handen
Veilige toegang tot gespreksdata
Future-proof met HTML5 en IPv6
Optimale beveiliging tegen hackers
Inloggen vanaf iedere locatie
Alle data en instellingen opgeslagen
Become an Axeos partner
We enable partners and resellers to better serve their customers with modern white-label and market oriented voice and PBX services. Complete our online partner application form.
Become a Axeos partner
We enable partners and resellers to better serve their customers with modern white-label and market oriented voice and PBX services. Complete our online partner application form.