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There is a tools menu for less common operations on the PBX, e.g. to reset the pbx configuration or to handle manual backups.


Use these options with care as you could make your system non-functional. Always download a backup before you start experimenting. Having a fresh backup can save you from a lot of needless stress.

Please note: Shared secret and UUID are not part of the backup as it is part of the PBX itself. Backups can move between pbx’s. Only a factory reset of a PBX will wipe the shared secret. The UUID will never change, unless you get a new vpbx or AOX.

Force save config

Useful when you suspect your browser did not really execute the save command.

Load last saved

This will load the last known system settings.

setting from /config to be completed.

Download backup

Makes a snapshot of all dynamic data. Stores the file safely for emergencies. This backup can also be used to quickly make a new PBX with some default settings.

Upload backup

To restore a backup simply browse and select the file that was created with “download backup”. When the upload completes you will be asked to:

Register SIP trunk: say yes, unless you have the SIP trunk already in use somewhere else. This way you can set up a new PBX without interfering with a PBX in production.
Activate the firewall settings from the backup: When you say yes you could lock your self out. If in doubt say no and check the firewall settings first before applying them.


Reload config/phones/everyting/config

This may be useful for troubleshooting.

Reload LSP

This will restart the GUI process, this option is rarely needed. Before trying this, first clear your browser cache and/or restart your browser. When the GUI does not respond or is not syncing with the PBX, it can help to use this option. All users will need to log off and if you have an ACD, your agents need to re-enable themselves for the queue. This option is really rarely needed, do not use as “just in case it might help”. Most of the time a browser cache re-fresh or restarting your browser is the real solution.


Reset to factory defaults

Only use when you have a valid backup or if you are really sure you want start from scratch. This will reset

the PBX to factory defaults. This means:

– the firewall is wide open
– the password for admin is set to “admin”
– everything else is just gone

There is no way to revert this action.

Reset phone provisioning templates to factory default

This will only work if the factory-template was edited in the pbx.

Send alert message

All system users (admin and local admin) logged on in the web interface will see the message in their browser. Useful to announce maintenance of the PBX.

Reboot the system

Restarts the pbx. Please be aware there are only very few scenarios in which a restart is necessary. Restarting is not a suitable way to solve any issue you might experience. Contact your supplier if you are unsure how to troubleshoot an issue.

Shutdown the system

Power down the pbx. Do not use this unless it is really needed: you will not be able to start up the pbx yourself.

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